Conversation analysis is a branch of sociology which studies the structure and organization of human interaction, with a more specific focus on conversational interaction.
Definition and advantages
Conversations are interactive because contributions to a conversation are response reactions to what has previously been said.
Conversations are spontaneous because a conversation proceeds, to some extent, and in some way, unpredictably. However, the scope of that spontaneity may legitimately be somewhat pre-limited for the purpose of expediency, e.g. a talk show or a debate.
Conversations follow rules of etiquette because conversations are social interactions, and therefore depend on social convention. Failure to adhere to these rules devolves, and eventually dissolves the conversation.
Conversations are sometimes the ideal form of communication, depending on the participants' intended ends. Conversations may be ideal when, for example, each party desires a relatively equal exchange of information, or when one party desires to question the other. On the other hand, if permanency or the ability to review such information is important, written communication may be ideal. Or if time-efficiency is most important, a speech may be preferable.
Classification
Subject
Many conversations can be divided into four categories according to their major subject content:- Conversations about subjective ideas, which often serve to extend understanding and awareness.
- Conversations about objective facts, which may serve to consolidate a widely held view.
- Conversations about other people (usually absent), which may be either critical, competitive, or supportive. This includes gossip.
- Conversations about oneself, which sometimes indicate attention-seeking behavior or can provide relevant information about oneself to participants in the conversation.
Functions
Most conversations may be classified by their goal. Conversational ends may, however, shift over the life of the conversation.- Functional conversation is designed to convey information in order to help achieve an individual or group goal.
- Small talk is a type of conversation where the topic is less important than the social purpose of achieving bonding between people or managing personal distance.
- Banter is non-serious conversation, usually between friends, which may rely on humour or in-jokes at the expense of those taking part. The purpose of banter may at first appear to be an offensive affront to the other person's face. However, people engaging in such a conversation are often signaling that they are comfortable enough in each others' company to be able to say such things without causing harm. Banter is particularly difficult for those on the autism spectrum and those with semantic pragmatic disorder.
Example :
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